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FREQUENTLY ASKED QUESTIONS

The product I want to return was bought at a discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

 

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.

 

My product has been picked up but I have not gotten my refund yet.

If it has been 3-4 days since the order has been picked up by our courier partner and if the refund is not reflected in the source account or as credit money, please email us at info.trippyowl@gmail.com and we will sort it out for you.

 

I have created an exchange request. When will the product be picked up?

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2-3 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

 

When will I get my exchanged product delivered?

Your exchange product will be shipped from our warehouse after the returned product has been picked up from your end. Orders in India, once shipped, are typically delivered in 3-5 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).

 

I have created a return request. When will the product be picked up?

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2-3 business days. After the product is picked up, the complete amount will be refunded either to your source account or as credit money within 3-4 days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

 

Where should I self-ship the returns?

In case your pin code is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:

3, Akshat Avenue, Narayan nagar road, Paldi, Ahmedabad-380007.

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

 

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info.trippyowl@gmail.com.

 

Why cannot I see the Cash On Delivery (COD) option?

The COD option is not available as of now.

 

I wish to add a few more products to my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

 

How do I cancel the order I have placed?

Tap on the “My Orders” section under the main menu of your Website and then click on the cancel order button and fill the form with correct details. The 'Cancel' request will only be considered before your order is shipped. If you are facing an issue, please email us at info.trippyowl@gmail.com and we will sort it out for you.

 

How do I know if my order was placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID. You will receive another email once your order is shipped out.

 

How do I check the status of my order?

Click on My Orders to see the status of your current order. You can also simply click on tracking option from the My orders section to check your order status. After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email.

In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with the reasons and the revised shipping and delivery timelines. If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info.trippyowl@gmail.com, and we will see what we can do to help.

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